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Retail work is undergoing profound transformation, with rapid changes including digitisation, the collection and use of big data, and automation reshaping the industry and the skills required to work within it. These transformations have the potential to entrench and even exacerbate existing inequalities within the industry. Based on interviews with 30 senior stakeholders in retail and retail-adjacent industries, and a representative retail, fast food and warehouse worker1 survey (n=1160), this report examines perceptions and experiences of intersecting technological transformations occurring in the Australian retail industry and the changing skills sets required for the future of retail work.

USyd & ANU research of 'Technology and Skills in the Future of Retail Work'
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