Monash University Research – Workers in Transition – Automating Retail

This research focuses on understanding issues of technological change in the retail sector with an emphasis on major retail outlets. The findings are part of a larger study of the future of work conducted as a collaboration between the Norwegian University of Science and Technology and Monash University.

Automation is transforming workplaces across Australia, from newsrooms and universities to healthcare, construction, and retail. The retail sector is a labour-intensive one that has been targeted by recent developments in automated systems promising to realise new forms of efficiency while also reconfiguring the experience of workers and consumers.