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A study has recently been published by Professor Gary Mortimer titled ‘Reducing frontline employee directed verbal abuse: A multi-study approach, which examines the efficacy of the SDA’s ‘No One Deserves a Serve’ underbadges.’

Penalty rates are fair compensation for working outside ordinary hours. They recognise that you’re working when most others in the community are not and they make up a significant part of the take home pay for many SDA members who rely on them.

This year, the SDA Queensland Branch joined other unions to assemble outside Amazon’s Distribution Centre in Lytton to protest their abysmal safety record for the international ‘Make Amazon Pay’ campaign.

Part of the social contract of superannuation is that you defer your wages, and you pay less tax as a result. And part of the tax system is that if you earn more, you pay more tax. But the two tax systems haven’t kept up with each other, undermining the social contract.

Every year the SDA continues to call for customers to treat workers with respect over the busy Christmas shopping period. While many shoppers do the right thing – abuse and violence is an ongoing problem in stores across Australia.

There has been a lot of discourse in the community recently about Trading Hours in Queensland and whether allowable trading hours should be extended or deregulated.

Your wages, workplace rights, entitlements and safety are a priority for the SDA every single year, and in 2025 we achieved significant protections and improvements to your working life. This year we pushed back against the big business attacks on your workplace conditions, advocated for a genuine living wage increase for workers, supported meaningful research to benefit our advocacy for retail, warehouse and fast food members, negotiated better conditions in your Agreements and campaigned for positive change in workplaces across Australia.